Complaints.

Last updated: 15 July 2026

1. Our commitment

We take any expression of dissatisfaction seriously. If we have not met your expectations, we want to hear from you, and we will handle your complaint promptly, fairly and in confidence.

2. How to complain

You can raise a complaint by email to privacy@wm.johninvest.ltd, by telephone on +44 7446 382 798 (UK) or +49 30 754 373 66 (DE), or in writing to the registered office at Unit D6, Pinetrees Road, Norwich, NR7 9BB, United Kingdom. Please tell us your name, how to contact you, and what has gone wrong.

3. What happens next

We will acknowledge your complaint promptly, investigate it and keep you informed. We aim to resolve complaints quickly and, in any event, within the timescales set by applicable regulation. When our investigation is complete we will send you a written response explaining our conclusions.

4. If you remain dissatisfied

If you are not satisfied with our final response, you may be entitled to refer your complaint to an independent dispute-resolution body, such as the Financial Ombudsman Service in the United Kingdom or the competent alternative-dispute-resolution body in your jurisdiction. Where you have such a right, we will tell you how to exercise it in our final response.